Privacy Policy
Last Updated – January 2nd 2024
crmTRACKER® (“crmTRACKER®”, “we” or “us”) provides innovative market intelligence and services to our customers and users (“you”). In doing so, we recognize and greatly respect your privacy rights, and we provide this policy (“Privacy Policy “) to make you aware of how we collect and use information from you pertaining to your use of crmTRACKER® (our “Website”) as well as the products or services that you access through the Website (our “Application”, “Site” and “Platform”), including crmTRACKER® application, software accessible in SaaS mode developed by crmTRACKER®. We also explain in this Privacy Policy certain rights that you have in respect of your Personal Information (as defined herein). We will not use or share your information with anyone except as described in this Privacy Policy. crmTRACKER®
Please read this Privacy Policy carefully to understand our practices in relation to Personal Information (as defined herein). This Privacy Policy provides you with information about:
Information
What is Collected and How we Use it.
Direct Marketing
Managing your Preferences
Cookies and Third-Party Services
Personal Information
The Legal Basis for How we Use it.
Data Protection
Subject Rights
Contacting crmTRACKER®
This Privacy Policy may be updated, for the latest version of the Privacy Policy, it is indicated by the “Last Updated ” date at the bottom of the policy. External links to third-party websites and services in our Privacy Policy does not apply to your use of a third-party site or service.
Terms and Conditions for crmTRACKER®, please visit this link.
1. Information collected and its use
1.1 Personal Information We collect information that identifies an individual or may with reasonable effort allow the identification of an individual, or may be sensitive in nature (“Personal Information”) when you register with or use our website or one of our products or commence direct communications with us either in relation to a query or complaint.
We will ask you to provide certain Personal Information if you choose to create a crmTRACKER® account or use our services. This may include your name, telephone or mobile number, email, physical address, employer, payment or banking information, as well as other details deemed necessary to ensure compliance with local regulatory frameworks. We collect this information as voluntarily provided by you, in effect to create and authenticate an account with crmTRACKER® and provide you access to our suite of products and services.
During interactions with any member of the crmTRACKER® group, our affiliates and related companies, we may also collect personal information that you voluntarily provide about your work, your role, your requirements and other information as provided during the course of enquiry. We may also collect personal information when you commence direct communications via any of our website forms, by telephone, digital communications, conference call or in any written form.
Any form of communications with us, may be retained so as to provide services related to the fulfillment of requests, solve enquiry or to improve the general services provided by the crmTRACKER® .
1.2 Web Server Information
Like most websites, we also collect web server log information of the sort that web browsers and servers typically make available (“Web Server Information”). This Web Server Information includes non-personally-identifying information such as browser type, language preference, and the date and time of each visitor request, as well as potentially personally-identifying information like Internet Protocol (IP) addresses. Personal Information as identified is not shared to third parties, other than under the specific circumstances described below in this Privacy Policy where Personal Information may be disclosed. Our purpose in collecting this Web Server Information is to better understand how our visitors use the Website in order to improve the Website and our Products.
2. Direct marketing, preferences and opt-out.
We may use your Personal Information, voluntarily provided by you in the circumstances described herein, to let you know about our Products and services that we believe will be of interest to you. In all cases, we will respect your preferences for how you would like us to manage such marketing activity with you.
To protect privacy rights and to ensure you have control over how we manage marketing activities with you:
2.1 we will take steps to limit direct marketing to a reasonable and proportionate level and only send you communications which we believe may be of interest or relevance to you;
2.2 you can ask us to stop direct marketing at any time – you can ask us to stop sending email marketing, by following the ‘unsubscribe’ link you will find on all the email marketing messages we send you; and
2.3 you can change the way your browser manages cookies, which may be used to deliver online advertising, by following the settings on your browser.
3. Cookies and third-party services
For as long as cookies remain in force by our web provider, the following will apply.
3.1 Use of Cookies, Web Beacons, Pixels and other Technologies – Our Website uses certain monitoring and tracking technologies (such as cookies and pixels). A cookie is a small text file that is stored in a web browser directory by a website or an advertisement related action. Our Website uses two types of cookies: session cookies and persistent cookies. Session cookies are created temporarily in your web browser directory while you are visiting a website and are deleted once you leave the website. Persistent cookies remain in your web browser and are activated again once you visit the website that created that specific cookie. We use these technologies in order to ensure proper operation of our Products and Website, collect information and ensure information security. Although our collection of such information is not used to personally identify users, we are still committed to giving you the opportunity to exercise your choice of opting out from our collection of such information. For removing cookies and other technologies used on our Website, please refer to the “Opt-Out Option” sub-section below. We will not use the above technologies to collect Personal Information without obtaining your permission.
3.2 Opt-Out Option – Please note that your browser enables you to disable all cookies (if you do not know how to do this, check out the “Help” section of your browser), however, this may interfere with your use of the Website or other internet websites.
3.3 Analytics – We may use certain third-party service providers to monitor and analyze the use of our Website and/or Products, including the following: Google Analytics, Intercom, LinkedIn, Facebook and Hubspot.
4. Use of personal information
Personal information and its usage will be used in accordance with the terms as set out in this Privacy Policy.
4.1 crmTRACKER® will use Personal Information solely in order to provide you with our Products and services, process your inquiries, respond to your requests and improve our services.
5. Legal basis for the use of personal information
We will only collect, use and share your Personal Information where we are satisfied that we have an appropriate legal basis to do this. This may be because:
5.1 you have provided your consent to us using the Personal Information;
5.2 our use of your Personal Information is necessary to perform a contract or take steps to enter into a contract with you (e.g. providing you with our Products, and services, creating your user account);
5.3 our use of your Personal Information is in our legitimate interest as a commercial organization, subject to your interests and fundamental rights. In these cases, we will look after your information at all times in a way that is proportionate and respects your privacy rights and you have a right to object to processing as explained in “your rights” section below;
5.4 our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have (e.g., the disclosure of information to law enforcement or tax authorities). If you would like to find out more about the legal basis for which we process Personal Information, please contact us.
6. Protection and storage of personal information
The Protection and storage of personal information will be done so in accordance with current regulatory standards.
6.1 Security – We have implemented and maintain appropriate technical and organizational security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to such information appropriate to the nature of the information concerned. Note that, although we take measures to secure the information we collect and reduce the risk of unwanted disclosure, we cannot guarantee that the information will not be exposed as a result of unauthorized penetration to our servers. However, we make commercially reasonable efforts to make the collection and security of such information consistent with this Privacy Policy and all applicable laws and regulations. As the security of information depends in part on the security of the computer you use to communicate with us and the security you use to protect your user IDs and passwords, please take appropriate measures to protect this information.
6.2 Retention of your Personal Information – We will store your Personal Information for as long as is reasonably necessary for the purposes for which it was collected, as explained in this Privacy Policy.
7. Your rights
7.1 You may revise your Personal Information by editing your account details. You also have the right to ask crmTRACKER® to amend any Personal Information it holds about you if it is inaccurate or misleading by emailing our Data Protection Officer at dpo@crmTRACKER®intelligence.com.
8. Contact us
8.1 If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to contact our Data Protection Officer at dpo@crmTRACKER®intelligence.com